How do I find my color?
We have designed our sampler pack for that very purpose. Try a few in the comfort of your own home and see which one you like best. Apply gently to test the color in a small area. View our samplers.
Remember, Zanderm is a camouflage and not a makeup. Zanderm will give you color, so that the white is less noticeable. Feel free to use a little makeup on top of your Zanderm camouflage to create a flawless look.
For further help go to help me find my shade where our cosmetic specialists will help guide you further.
How long does Zanderm last?
Every person’s skin is different. The color will fade naturally over a period of time.
How long will one applicator last?
A little bit of Zanderm goes a long way. It really depends on how large your area is to cover, and how often you use it.
Will I be able to use Zanderm with UV treatments?
Zanderm contains no SPF. We have had no reports of Zanderm interacting with UV treatment. If you have any concerns, we recommend consulting with your dermatologist.
What are the ingredients?
Zanderm’s ingredient are: Hamamelis Virginiana (Witch Hazel) water and natural grain alcohol, Dihydroxyacetone (DHA), FD&C dyes and Phenoxyethanol.
How can I remove Zanderm?
Once Zanderm has completely developed (this takes 4-6 hours), it is very difficult to remove all of the color. You can use an exfoliating scrub to help you remove the product faster. Zanderm is designed to resist removal, which is why we recommend coloring in a test patch first.
Can I shower after applying Zanderm?
We recommend applying Zanderm after you shower for best results. Showering after application will lighten the color.
Is Zanderm safe to use?
Zanderm’s gentle formula has been dermatologist-tested and approved.
We do not recommend the use of Zanderm on the lips, in the eye sockets or on any mucous membrane. However, you can use it around theses areas. To our knowledge there is no information that would indicate adverse effects from this application. However, our precaution is in line with FDA cosmetic labeling regulations in the United States. We suggest you consult with your dermatologist to discuss any concerns.
Does Zanderm protect you from the sun?
Zanderm does not offer any SPF protection whatsoever. However, you can apply sunscreen right on top of Zanderm if necessary. In fact, we strongly recommend you do!
What if I don’t see a shade that matches my skin tones?
Zanderm does not necessarily match every skin tone. Zanderm is designed to be a camouflage, not a make up. You can view our tips and techniques on how to achieve the best results from Zanderm.
I can’t find a color in your palette that works for me, what do I do?
If you haven’t found a color that works for you, please feel free to fill out the following link, one of our cosmetic specialists will get back to you with color recommendations.
What is the best way to apply Zanderm?
See our “How to Apply” guide for more details.
Do you ship internationally?
Yes, we ship to most countries! Still not sure, or need to know more? Contact us, We’re here to give you a hand.
Do you have international authorized dealers?
See our International page for a guide to distributors.
How much will it cost to ship my package in the United States?
The following shipping options are available:
Domestic:
USPS First Class Mail: Delivered 2-5 business days from shipment.
Orders over $24.99 SHIP FREE .
Orders under $24.99 are $5.00 flat rate.
USPS Priority: Delivered 1-3 business days from shipment are $10.00 flat rate
How much will it cost to ship my package Internationally?
The pricing for shipping international orders will be displayed at checkout. There will be the option to choose various classifications of shipping. These various classes will offer you economy selections as well as expedited service.
All countries have taxes and duties on imports, this charge changes from country to country as does the value of the shipment that is allowed to be imported tax and duty free.
You are responsible for these charges before delivery. We will not refund your order if you choose not to pay these charges.
How are duties and taxes calculated?
On orders outside of the United States, all duties and taxes are the responsibility of the customer. We will not refund your order if you choose not to pay these charges. We want to ensure that you are aware of our policy regarding purchases. Please note that once an order is placed, it is considered final. We do not accept returns or exchanges.
If you have any additional questions, you can reach us via email at care@zanderm.com
Our policies only apply to purchases made on Zanderm.com
How do I know if my order has shipped?
Once a label has been created for your order, you will receive an email with your tracking information so you can easily track its journey. You can always log in and check the status of your order and order history.
If you have any additional questions, you can always reach us via email at care@zanderm.com
I live in the USA, how long will it take me to get my package?
Standard: 2-5 business days from shipment
USPS Priority: Delivered 1-3 business days from shipment
Once a label has been created for your order, you will receive an email with your tracking information so you can easily track its journey. You can always log in and check the status of your order and order history.
If you have any additional questions, you can reach us via email at care@zanderm.com
How long will it take me to get my package Internationally?
You will see the estimated shipping times displayed along with a choice of the class of service in the check out. You will be able to select between economy or expedited shipping.
We do not make profit on shipping and have selected the most reliable and economical carriers to service you.
Once a label has been created for your order, you will receive an email with your tracking information so you can easily track its journey. You can always log in and check the status of your order and order history.
If you have any additional questions, you can reach us via email at care@zanderm.com
I can’t track my package. What do I do?
Sometimes international tracking does not get updated daily. We can assist you further. Please email us with your order number and we will help you track your package.
My order was delivered but I haven't received it.
If your order is delivered but you haven’t received it, there are a few things you can do:
1) Ask your neighbors to see if the package was delivered to them accidentally and check your surrounding premises.
2) Contact your local post office for help locating the package. Provide them with the tracking number, your name, and your shipping address.
3) Please email us with your order number and we will help you track your package.
What is your return/exchange policy?
We do not accept returns or exchange of applicators.
If you have received a damaged or defective product, please contact us at care@zanderm.com so we can properly assist you.
Our policies only apply to purchases made on Zanderm.com