Frequently Asked Questions

For step-by-step instructions, application techniques, and helpful demonstrations, see our How to Apply guide.

The best way to determine which Zanderm shade will best camouflage your vitiligo is by creating a Starter Kit. Most customers begin by selecting 3–4 shades to test at home on small areas of vitiligo before purchasing a full-size Precision Applicator.

Not sure which shades to choose? Complete our Help Me Find My Shade form. One of our Zanderm Cosmetic Specialists will review your photos and recommend the shades best suited to your skin tone, helping you build your Starter Kit with confidence.

Once you’ve tested the shades, you’ll be able to identify the one that provides the most natural-looking camouflage for your vitiligo.

Every person’s skin is different. The color will fade naturally over a period of time.

A little bit of Zanderm goes a long way. It really depends on how large your area is to cover, and how often you use it.

Most of the time, the tip isn’t dry or defective — it’s simply clogged. Residue from lotions, soaps, or natural oils can block the applicator nib.

The nib is the soft felt tip at the end of your Zanderm applicator — it’s what touches your skin and delivers the formula with precision. Over time, it can become clogged or worn from regular use

Nibs don’t expire, but they can clog or wear down with use. Keeping skin clean and capping tightly after use will help extend their life.

• Remove the nib – Use tweezers, small scissors, or pliers to gently twist and pull the nib out. (Gloves help prevent staining.)

• Test the bottom – The inside portion of the nib should still be saturated. Press it gently on paper or skin. If it marks — your applicator still has formula inside.

  For more info – read more

If you haven’t found a color that works for you, please feel free to fill out the following link, one of our cosmetic specialists will get back to you with color recommendations.

Zanderm does not necessarily match every skin tone. Zanderm is designed to be a camouflage, not a make up. You can view our tips and techniques on how to achieve the best results from Zanderm.

Zanderm’s ingredient are: Hamamelis Virginiana (Witch Hazel) water and natural grain alcohol, Dihydroxyacetone (DHA), FD&C dyes and Phenoxyethanol.

Zanderm’s gentle formula has been dermatologist-tested and approved.

We do not recommend the use of Zanderm on the lips, in the eye sockets or on any mucous membrane. However, you can use it around theses areas. To our knowledge there is no information that would indicate adverse effects from this application. However, our precaution is in line with FDA cosmetic labeling regulations in the United States. We suggest you consult with your dermatologist to discuss any concerns.

Zanderm contains no SPF. We have had no reports of Zanderm interacting with UV treatment. If you have any concerns, we recommend consulting with your dermatologist.

We recommend applying Zanderm after you shower for best results. Showering after application will lighten the color.

Zanderm does not offer any SPF protection whatsoever. However, you can apply sunscreen right on top of Zanderm if necessary. In fact, we strongly recommend you do!

Once Zanderm has completely developed (this takes 4-6 hours), it is very difficult to remove all of the color. You can use an exfoliating scrub to help you remove the product faster. Zanderm is designed to resist removal, which is why we recommend coloring in a test patch first.

The following shipping options are available:

Domestic:
USPS First Class Mail: Delivered 2-5 business days from shipment.
Orders over $30.00 SHIP FREE .
Orders under $30.00 are $5.00 flat rate.
USPS Priority: Delivered 1-3 business days from shipment are $11.00 flat rate

Yes, we ship to most countries!  Still not sure, or need to know more? Contact us, We’re here to give you a hand.

See our International page for a guide to distributors.

The pricing for shipping international orders will be displayed at checkout.  There will be the option to choose various classifications of shipping.  These various classes will offer you economy selections as well as expedited service.  

All countries have taxes and duties on imports, this charge changes from country to country as does the value of the shipment that is allowed to be imported tax and duty free. 

You are responsible for these charges before delivery.  We will not refund your order if you choose not to pay these charges. 

For orders outside the United States, any duties, taxes, or brokerage fees that apply upon delivery are the responsibility of the customer. If you choose not to pay these charges, we will not be able to refund your order.

Customers are responsible for understanding and complying with their country’s import laws and regulations. Once an order is placed, it is considered final, and we do not accept returns or exchanges.

If you have any questions, please contact us at care@zanderm.com.

Please note: Our policies apply only to purchases made on Zanderm.com.

Once a label has been created for your order, you will receive an email with your tracking information so you can easily track its journey. You can always log in and check the status of your order and order history.
If you have any additional questions, you can always reach us via email at care@zanderm.com

Standard: 2-5 business days from shipment
USPS Priority: Delivered 1-3 business days from shipment 

Once a label has been created for your order, you will receive an email with your tracking information so you can easily track its journey. You can always log in and check the status of your order and order history.

If you have any additional questions, you can reach us via email at care@zanderm.com

You will see the estimated shipping times displayed along with a choice of the class of service in the check out. You will be able to select between economy or expedited shipping.

We do not make profit on shipping and have selected the most reliable and economical carriers to service you.

Once a label has been created for your order, you will receive an email with your tracking information so you can easily track its journey. You can always log in and check the status of your order and order history.

If you have any additional questions, you can reach us via email at care@zanderm.com

Sometimes international tracking does not get updated daily. We can assist you further. Please email us with your order number and we will help you track your package.

If your order is delivered but you haven’t received it, there are a few things you can do:

1) Ask your neighbors to see if the package was delivered to them accidentally and check your surrounding premises.

2) Contact your local post office for help locating the package. Provide them with the tracking number, your name, and your shipping address.

3) Please email us with your order number and we will help you track your package.

We’re sorry to hear that! Once an order has successfully been picked up by the carrier, Zanderm is no longer responsible for the shipment. Your package includes protection which allows you to submit a claim via email to your carrier. Our customer care team is able to provide more information for you to contact your carrier, please email us for this information.

Delivered: To be able to assist with delivered but not received shipments, we must be contacted via email within 5 business days of shipment delivery. Please note that if we are contacted outside of this timeframe, options for recovery may be limited and or not available.

Delayed Delivery tracking updated: Some carriers may be experiencing a delay. We appreciate your patience.

Delayed Delivery tracking not updated: If it has been over 15 days since order placed but it has not yet delivered and there has been no updates to your tracking, please contact us immediately via email to assist. Please ensure you contact our customer care team no later than 20 days after order placement so that we are able to assist. Please note that if we are contacted outside of this timeframe, options for recovery may be limited and or not available.

For hygiene and safety reasons, Zanderm applicators are not eligible for return or exchange.

If you receive a damaged, defective, or incorrect item, please contact our Care Team at care@zanderm.com within 14 days of purchase. Include your order number and clear photos of the product, packaging, and the issue so we can review your claim.

Please do not discard the product, packaging, or shipping materials until your claim has been reviewed, as we may need additional information.

Once your claim has been evaluated, our Care Team will determine the appropriate resolution.

To protect all customers, Zanderm monitors claims activity and reserves the right to deny claims or limit future purchases in cases of suspected misuse or other violations of this policy.

When your order arrives, please inspect the package and its contents promptly. While minor wear may occur during transit, if your order arrives damaged, is missing items, contains incorrect products, or is lost, please contact our Care Team at care@zanderm.com as soon as possible.

To submit a claim, please include your order number, a description of the issue, clear photos (when applicable), and retain all original shipping materials, including the secondary packaging and product. These items may be required to process your claim.

Claims must be submitted within 14 days of delivery.

To protect all customers, Zanderm monitors claims activity and reserves the right to limit or deny replacements and credits, or other resolutions at our discretion in cases of suspected misuse, abuse or fraud.

If your package is marked as delivered but you did not receive it, please first check with household members, neighbors, or your delivery location, then contact the shipping carrier for assistance.

If the carrier confirms delivery and no delivery issue can be verified, Zanderm is not responsible for issuing a replacement or refund.

To protect all customers, Zanderm monitors claims involving lost, missing, and undelivered packages. We reserve the right to require signature confirmation for future orders, limit or deny claims, or refuse future orders in cases of suspected misuse, abuse, fraud, or repeated unverified delivery claims.

If you purchased a Zanderm product from a retailer or distributor, please contact them directly. We are unable to accept returns or exchanges for merchandise not purchased on www.zanderm.com.

If your Precision Applicator feels empty sooner than expected, it may have simply been used up, especially if applied to larger areas of depigmented skin. The Precision Applicator is designed for small, targeted coverage, not designed to fill multiple larger areas.

The Starter Kit Testers, is intended for testing multiple shades on small areas to help you find your ideal match. It is not designed for full-body or long-term use.

If you’re looking to cover larger areas, we recommend the Wide Applicator, which provides broader coverage and is better suited for efficient, daily use.

If your Zanderm Precision Applicator suddenly stops dispensing color or seems “dried out,” don’t worry—and don’t discard it. In most cases, the applicator nib simply needs to be refreshed and does not indicate that the product is defective.

This guide explains why applicator nibs can become clogged, how to determine whether product remains in the applicator, how long the applicator and replacement nibs typically last, and how to refresh the applicator for continued use.

see full GUIDE

 

⚠️ Please Note: This information applies only to the Precision Applicator. The Wide Applicator uses a different dispensing system and is not susceptible to nib clogging.

For Best Results: Apply Zanderm in thin, even layers, allowing each layer to dry completely before applying the next. Always apply to clean, dry skin for optimal performance.

If you’ve reviewed the guide and your applicator still isn’t performing as expected, please contact our Care Team at care@zanderm.com. We’re happy to help.

If your applicator nib is clogged, we offer a replacement nib kit to get it flowing again.

We don’t automatically send these out with every order, but our Care Team is always happy to review your case and guide you. Simply email us at care@zanderm.com

Your Starter Kit is customized by you. Simply select the shades you’d like to try (minimum of 3 shades). Most customers begin with 3–4 shades, then test each one at home on small areas of vitiligo to determine which shade provides the best camouflage before purchasing a full-size applicator.

Not sure which shades to choose? Complete our Help Me Find My Shade form. One of our Zanderm Cosmetic Specialists will review your photos and provide personalized shade recommendations to help you build your Starter Kit with confidence.

If you’ve already tried your Starter Kit and still haven’t found the right shade, don’t worry. Email photos showing each shade you tested on your skin to cosmeticspecialist@zanderm.com. One of our Zanderm Cosmetic Specialists will review your results and guide you toward the shade best suited to your skin tone.

If you purchased a full-size Precision Applicator without trying a Starter Kit first, or if you selected shades different from those recommended by one of our Cosmetic Specialists, the shade may not provide the camouflage you were expecting.

While we cannot accept returns on opened products, we’re still here to help. Complete our Help Me Find My Shade form, and one of our Cosmetic Specialists will review your photos and recommend the shades best suited to your skin tone.

Some vitiligo support groups may already have Zanderm samples available for members to try. If your local support group is interested in offering shade testing, we’d be happy to help. Have a group representative contact us to learn more about providing Zanderm samples for your community.