Top Rated Vitiligo Concealer

Frequently Asked Questions

How do I find my color?

We have designed our color testers for that very purpose. Try a few in the comfort of your own home and see which one you like best. Apply gently to test the color in a small area. View our color testers.  

Remember, Zanderm is a camouflage and not a makeup. Zanderm will give you color, so that the white is less noticeable. Feel free to use a little makeup on top of your Zanderm camouflage to create a flawless look.  

For further help go to help me find my shade where our cosmetic specialists will help guide you further.

How long does Zanderm last?

Every person’s skin is different. The color will fade naturally over a period of time.

How long will one applicator last?

A little bit of Zanderm goes a long way. It really depends on how large your area is to cover, and how often you use it.

Will I be able to use Zanderm with UV treatments?

Zanderm contains no SPF. We have had no reports of Zanderm interacting with UV treatment. If you have any concerns, we recommend consulting with your dermatologist.

What are the ingredients?

Zanderm’s ingredient are: Hamamelis Virginiana (Witch Hazel) water and natural grain alcohol, Dihydroxyacetone (DHA), FD&C dyes and Phenoxyethanol.

How can I remove Zanderm?

Once Zanderm has completely developed (this takes 4-6 hours), it is very difficult to remove all of the color. You can use an exfoliating scrub to help you remove the product faster. Zanderm is designed to resist removal, which is why we recommend coloring in a test patch first.

Can I shower after applying Zanderm?

We recommend applying Zanderm after you shower for best results. Showering after application will lighten the color.

Is Zanderm safe to use?

Zanderm’s gentle formula has been dermatologist-tested and approved.

We do not recommend the use of Zanderm on the lips, in the eye sockets or on any mucous membrane. However, you can use it around theses areas. To our knowledge there is no information that would indicate adverse effects from this application. However, our precaution is in line with FDA cosmetic labeling regulations in the United States. We suggest you consult with your dermatologist to discuss any concerns.

Does Zanderm protect you from the sun?

Zanderm does not offer any SPF protection whatsoever. However, you can apply sunscreen right on top of Zanderm if necessary. In fact, we strongly recommend you do!

What if I don’t see a shade that matches my skin tones?

Zanderm does not necessarily match every skin tone. Zanderm is designed to be a camouflage, not a make up. You can view our tips and techniques on how to achieve the best results from Zanderm.

I can’t find a color in your palette that works for me, what do I do?

If you haven’t found a color that works for you, please feel free to fill out the following link, one of our cosmetic specialists will get back to you with color recommendations.

What is the best way to apply Zanderm?

See our How to Apply guide for more details.

Do you ship internationally?

Yes, we ship to most countries!  Still not sure, or need to know more? Contact us, We’re here to give you a hand.

How much will it cost to ship my product?

The following shipping options are available:

Domestic:

Orders over $24.99 is free USPS First Class Mail.

Orders under $24.99 is $3.50 flat rate USPS First Class Mail.

We offer the option to upgrade any order to USPS Priority Mail at a flat rate price of $9 or upgrade any order to USPS Express Mail at a flat rate price of $21.

International:

All orders are $14.50USD flat rate USPS First Class International Mail.

We offer the option to upgrade any order to DHL International Delivery. Shipping prices are calculated at checkout.

How long does it take to ship out my order?

All orders received by 12pm Eastern Time Monday – Friday will ship out the same day.

All orders received after 12pm Eastern Time Monday – Thursday will ship out the following day.

All orders received after 12pm Eastern Time Friday – Sunday will ship out on Monday.

Days we don’t ship out on: January 1, 14. February 19. April 26, May 28. June 10.July 4. September 3, 30. October 1, 9, 14-15, 21-22. November 12, December 25. 

When should I expect my package?

Domestic:

Standard USPS First Class Mail: 3-7 business days from shipment

USPS Priority Mail: 1-3 business days from shipment

USPS Express Mail: 1 business day from shipment

Once a label has been created for your order, you will receive an email with your tracking information so you can easily track its journey. If you created an account you can always log in and check the status of your order and order history.

International:

USPS International Mail: 3-15 business days from shipment. Please note: Standard postal tracking may stop once your order enters the destination country.

DHL International: A tracking number will be emailed to you once your package is on its way, so you can easily track its journey. 

What about duties and other taxes?

All taxes, duties, and customs fees are the responsibility of the customer. We cannot predict what your charges may be. If you have any additional questions, you can reach us via email at care@zanderm.com

How do I know if my order has shipped?

Once a label has been created for your order, you will receive an email with your tracking information so you can easily track its journey. If you created an account you can always log in and check the status of your order and order history.

What is your return/exchange policy?

We do not exchange applicators if you are unhappy with the shade. Our color testers are designed so you can have experience with the product and shade before you order the applicator.

If you feel like you have received a damaged or defective product, please contact us as care@zanderm.com so we can properly assist you.      

Still have Questions?