How do I find my color?

We have designed our sampler pack for that very purpose. Try a few in the comfort of your own home and see which one you like best. Apply gently to test the color in a small area. View our samplers.

Remember, Zanderm is a camouflage and not a makeup. Zanderm will give you color, so that the white is less noticeable. Feel free to use a little makeup on top of your Zanderm camouflage to create a flawless look.

For further help go to help me find my shade where our cosmetic specialists will help guide you further.

How long does Zanderm last?

Every person’s skin is different. The color will fade naturally over a period of time.

How long will one applicator last?

A little bit of Zanderm goes a long way. It really depends on how large your area is to cover, and how often you use it.

Will I be able to use Zanderm with UV treatments?

Zanderm contains no SPF. We have had no reports of Zanderm interacting with UV treatment. If you have any concerns, we recommend consulting with your dermatologist.

What are the ingredients?

Zanderm’s ingredient are: Hamamelis Virginiana (Witch Hazel) water and natural grain alcohol, Dihydroxyacetone (DHA), FD&C dyes and Phenoxyethanol.

How can I remove Zanderm?

Once Zanderm has completely developed (this takes 4-6 hours), it is very difficult to remove all of the color. You can use an exfoliating scrub to help you remove the product faster. Zanderm is designed to resist removal, which is why we recommend coloring in a test patch first.

Can I shower after applying Zanderm?

We recommend applying Zanderm after you shower for best results. Showering after application will lighten the color.

Is Zanderm safe to use?

Zanderm’s gentle formula has been dermatologist-tested and approved.

We do not recommend the use of Zanderm on the lips, in the eye sockets or on any mucous membrane. However, you can use it around theses areas. To our knowledge there is no information that would indicate adverse effects from this application. However, our precaution is in line with FDA cosmetic labeling regulations in the United States. We suggest you consult with your dermatologist to discuss any concerns.

Does Zanderm protect you from the sun?

Zanderm does not offer any SPF protection whatsoever. However, you can apply sunscreen right on top of Zanderm if necessary. In fact, we strongly recommend you do!

What if I don’t see a shade that matches my skin tones?

Zanderm does not necessarily match every skin tone. Zanderm is designed to be a camouflage, not a make up. You can view our tips and techniques on how to achieve the best results from Zanderm.

I can’t find a color in your palette that works for me, what do I do?

If you haven’t found a color that works for you, please feel free to fill out the following link, one of our cosmetic specialists will get back to you with color recommendations.

What is the best way to apply Zanderm?

See our How to Apply guide for more details.

Do you ship internationally?

Yes, we ship to most countries!  Still not sure, or need to know more? Contact us, We’re here to give you a hand.

What zone is my country in?

ZONE A: Canada

ZONE B: Anguilla, Antigua, Argentina, Aruba, Bahamas, Barbados, Barbuda, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Cayman Islands, Chile, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Saba, St. Barthelemy, St. Eustatius, St. Kitts and Nevis, St. Lucia, St. Martin, St. Vincent, Suriname, Trinidad and Tobago, Turks and Caicos Islands, US Virgin Islands, Uruguay, Venezuela

ZONE C:  Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, England, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein,  Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovak Republic, Slovenia, Sweden, Switzerland, Ukraine, Vatican

ZONE D: Afghanistan, Algeria, Angola, Bahrain, Bangladesh, Benin, Bhutan, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Cyprus,Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, India, Israel, Ivory Coast, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Republic of Mali, Mauritania, Mauritius, Micronesia, Morocco, Mozambique, Namibia, Nepal, New Caledonia, Niger, Nigeria, Oman, Pakistan, Palestine, Reunion Island, Qatar, Rwanda, Saudi Arabia, Senegal, Seychelles, Sierra Leone, South Africa, Sri Lanka, Tanzania, Togo, Tunisia, Turkmenistan, Uganda, United Arab Emirates, Uzbekistan, Zambia, Zimbabwe

ZONE E: American Samoa, Australia, Brunei, Cambodia, Cook Islands, East Timor, Fiji, French Polynesia, Guam, Hong Kong, Indonesia, Japan, South Korea, Laos, Malaysia, Marshall Islands, Micronesia, Mongolia, New Caledonia, New Zealand, Papua New Guinea, Philippines, Samoa, Singapore, Thailand, Tonga, Vanuatu, Vietnam, Wallis and Futuna

Do you have international authorized dealers?

See our International page for a guide to distributors.

How much will it cost to ship my product?

The following shipping options are available:

Domestic:
USPS First Class Mail: Delivered 2-5 business days from shipment.
Orders over $24.99 SHIP FREE .
Orders under $24.99 are $5.00 flat rate.
USPS Priority: Delivered 1-3 business days from shipment are $10.00 flat rate.

International:
Canada:
USPS First Class International: Delivered 5-14 business days from shipment. $10.95 Flat rate (insurance is not included).
FedEx Express International: Delivered 2-6 business days from shipment. $31.00 Flat rate.
All taxes, duties and custom fees are the responsibility of the customer. We cannot predict what your charges may be. 

Mexico:
USPS First Class International: Delivered 14-30 business days from shipment. $10.95 Flat rate (insurance is not included).
All taxes, duties and custom fees are the responsibility of the customer. We cannot predict what your charges may be. 

All other countries:
FedEx Express International: Delivered 3-6 business days from shipment (insured, most reliable, fastest delivery).
Pricing is based on shipping zone (see shipping cost at checkout). All taxes, duties and custom fees are the responsibility of the customer. We cannot predict what your charges may be.  Please note that shipping charges are not refundable.

Zone A: $31 Zone B: $33 Zone C: $31 Zone D: $33 Zone E: $33

What about duties and other taxes?

All taxes, duties, and customs fees are the responsibility of the customer. We cannot predict what your charges may be.

If you have any additional questions, you can reach us via email at care@zanderm.com

How do I know if my order has shipped?

Once a label has been created for your order, you will receive an email with your tracking information so you can easily track its journey. You can always log in and check the status of your order and order history.
If you have any additional questions, you can always reach us via email at care@zanderm.com

When should I expect my package?

Domestic:
Standard: 2-5 business days from shipment
See FAQ “How long does it take to ship out my order” for our shipping schedule.

Once a label has been created for your order, you will receive an email with your tracking information so you can easily track its journey. You can always log in and check the status of your order and order history.

International:
FedEx Express International: 3-6 business days from shipment

Once a label has been created for your order, you will receive an email with your tracking information so you can easily track its journey. You can always log in and check the status of your order and order history.

If you have any additional questions, you can reach us via email at care@zanderm.com

I can’t track my package. What do I do?

Sometimes international tracking does not get updated daily. We can assist you further. Please email us with your order number and we will help you track your package.

What is your return/exchange policy?

We do not accept returns or exchange of applicators.

If you have received a damaged or defective product, please contact us at care@zanderm.com so we can properly assist you.

Our policies only apply to purchases made on Zanderm.com